Returns & Exchanges

At Bambam Clothing Shop, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a hassle-free returns and exchanges policy. Please read the following information carefully to understand our process.

Return & Exchange Process

To initiate a return or exchange, follow these steps:

  1. Contact Us: Email us at [email protected] within 15 days of receiving your order. Include your order number, the item(s) you wish to return or exchange, and the reason for the return or exchange.
  2. Wait for Approval: Our customer service team will review your request and provide you with a Return Authorization Number (RAN) and instructions on how to proceed.
  3. Package Your Item: Securely package the item(s) in their original condition, including all tags and packaging. Include a copy of your order confirmation or packing slip.
  4. Ship Your Return: Send the package to the address provided in your return instructions. Please note that return shipping costs are the responsibility of the customer, unless the return is due to a defect or error on our part.
  5. Receive Your Refund or Exchange: Once we receive and inspect your return, we will process your refund or exchange. Refunds will be issued to the original payment method, and exchanges will be shipped to you as soon as possible.

Return & Exchange Request Template

Subject: Return/Exchange Request – Order #123456

Body:

Dear Bambam Clothing Shop,

I would like to request a return/exchange for my recent order (#123456). Below are the details:

  • Item(s) to Return/Exchange: [List the item(s) and their quantities]
  • Reason for Return/Exchange: [Provide a brief explanation]

Please provide me with a Return Authorization Number and further instructions.

Thank you,

[Your Full Name] [Your Email Address]

Refund Timeline and Method

Once your return is received and inspected, we will process your refund within 5-7 business days. Refunds will be issued to the original payment method used during the purchase. Please note that it may take additional time for your bank or credit card company to process and post the refund to your account.

Non-Returnable Items

Based on our product categories and the nature of our items, the following products are non-returnable:

  • Swimsuits: Due to hygiene reasons, swimsuits are final sale and cannot be returned or exchanged unless they are defective.
  • Yoga Sport: For hygiene and safety reasons, yoga sport items are also non-returnable unless they are defective.

If you have any questions or need further assistance, please don’t hesitate to contact us at [email protected].

Thank you for shopping with Bambam Clothing Shop!